Handicare AP-450 Series Portable Ceiling Lift

Thank you for choosing Infinite Wellness Hub, we're honored to be part of your wellness journey.

At Infinite Wellness Hub, we aim to ensure a smooth and efficient shipping and delivery process for all our customers. Below are the details regarding order shipping and delivery policies:

Shipping Costs

• Free Shipping is available on all orders.
• We currently offer shipping to the lower 48 states of the United States.
• We currently do not offer international shipping.

Order Cut-Off Time

• 6:00 pm Monday - Friday (GMT-05:00) Eastern Standard Time (New York)
• Orders placed after order cut-off time will be processed on the following business day.

Order Processing Time

• Orders are processed within 1 to 2 business days.

Order Transit Time

• Order transit times are between 4 to 6 business days.

Order Delivery Time

• Order delivery times are between 5 to 8 business days.

Freight Shipping Delivery Details

• Many of our orders are shipped via third-party freight carriers. If your order includes freight shipping, you will be contacted to schedule a curbside delivery time.
• Please ensure the phone number and email you provide at checkout is accurate so the carrier can reach you.

Order Confirmation & Payment

• Once you place your order, you will receive a confirmation email acknowledging that your order has been received and your payment was authorized.
• Your credit card will only be charged once the item has shipped, unless it is a backordered item that requires prepayment to secure it.

Order Tracking

Once your order ships, typically within 1 to 2 business days, we will send you a confirmation email with your tracking details so you can follow your package every step of the way.

Changes to Shipping Address

If you require a change to your shipping address, please contact us within 24 hours of placing your order, and our team will be glad to assist you.

Cancellations

If you have changed your mind and you wish to cancel your order, we’re here to help make the cancellation process quick and easy.

Orders can be canceled for a 100% refund as long as your order has not yet shipped. To cancel your order, please notify us immediately via email at support@infinitewellnesshub.com.

Once an order has shipped, our 30-day Returns Policy will apply.

Please note: a 3% processing fee will be applied on canceled orders to cover non-refundable payment processing fees.

Damaged or Defective

We highly recommend carefully inspecting the packaging of your item(s) upon delivery. If there is any visible damage to the packaging or item(s), please note “damaged” on the delivery receipt before signing. If you are unable to open the package at the time of delivery but suspect there may be damage, please write “suspect damage” on the delivery receipt before signing.

In the event your item(s) arrive damaged, rest assured that we are here to assist you.

Please email clear photos of the damage along with your order number to support@infinitewellnesshub.com, and our team will promptly assess the issue and provide you with a resolution.

For any further questions or assistance, please feel free to contact us via email at support@infinitewellnesshub.com or by phone at 844-490-1488.

If you have changed your mind and you wish to cancel your order, we’re here to help make the cancellation process quick and easy.

Orders can be canceled for a 100% refund as long as your order has not yet shipped. To cancel your order, please notify us immediately via email at support@infinitewellnesshub.com.

Once an order has shipped, our 30-day Returns Policy will apply.

Please note: a 3% processing fee will be applied on canceled orders to cover non-refundable payment processing fees.

For any further questions or assistance, please feel free to contact us via email at support@infinitewellnesshub.com or by phone at 844-490-1488.

At Infinite Wellness Hub, we strive to make your shopping experience worry-free. That’s why we’ve created a simple and transparent Refunds and Returns Policy for your peace of mind.

Return Time Frame

You can return items within 30 days of your purchase date. Unfortunately, returns cannot be accepted after this time frame.

Return Shipping Costs

• If your item is damaged, defective or incorrectly supplied, we will cover the return shipping costs.
• For returns due to a change of mind, the customer is responsible for covering the return shipping costs.

Returns Process

• To begin the return process, please reach out to us via email at support@infinitewellnesshub.com. Once your return is approved, we’ll provide you with detailed instructions on how to return the item(s) to the correct address.
• Please note that returns sent without prior authorization will not be accepted.
• All product returns must be completed via mail.
• For returns that relate to damaged or defective item(s), we will provide you with a return label via email. Simply download and print the label.

Change of Mind Returns

If you decide you no longer want the item, you have 30 days from your date of purchase to return it, exclusion apply. The item must be unused, in its original packaging, and in resalable condition. You will need to pay for the return shipping. Once we receive the item and verify its condition, we will issue a refund for the item cost, minus the original shipping fee and any applicable restocking fee.

Restocking Fee

For all change of mind returns, a restocking fee of 25% will be charged.

Damaged or Defective

We highly recommend carefully inspecting the packaging of your item(s) upon delivery. If there is any visible damage to the packaging or item(s), please note “damaged” on the delivery receipt before signing. If you are unable to open the package at the time of delivery but suspect there may be damage, please write “suspect damage” on the delivery receipt before signing.

In the event your item(s) arrive damaged, rest assured that we are here to assist you.

Please email clear photos of the damage along with your order number to support@infinitewellnesshub.com, and our team will promptly assess the issue and provide you with a resolution.

Exchanges

We offer replacements only for items that are received in a defective or damaged condition.

Refunds

Once we receive and inspect your return, we will notify you via email and advise if your return was approved or rejected. Approved refunds will be processed within 7 business days and issued to the original payment method. Please note that banks or credit card companies may take additional time to reflect the refund.

• If more than 10 business days have passed since you were notified of your refund, and you have not received it, contact us at support@infinitewellnesshub.com.

Changes to Shipping Address

If you require a change to your shipping address, please contact us and our team will be glad to assist you.

For any further questions or assistance with refunds and returns, our friendly Customer Support team is here to help. Please feel free to contact us via email at support@infinitewellnesshub.com or by phone at 844-490-1488.

At Infinite Wellness Hub, we are committed to offering the most competitive prices available online. If you find a lower price for the same product from another online store, let us know, and we’ll not only match it, we’ll beat it! We want you to shop with complete confidence, knowing you’re getting the best deal possible.

Terms and Conditions of Our Price Match Guarantee

Our Price Match Guarantee comes with the following restrictions to ensure fairness:

• Special promotions, including rebates or "buy one, get one free" offers, are not eligible.
• The competing website cannot be a discount or auction platform (e.g., eBay or similar).
• The competitor must be an authorized retailer for the item in question.
• The price match will be based on the total price, including the product price, applicable taxes, and shipping costs.
• The Price Match Guarantee does not apply to exchange orders or replacements.

If you have questions or would like to request a price match, contact us via email at support@infinitewellnesshub.com or by phone at 844-490-1488.

We're here to ensure you get the best value on your purchase and make shopping with us easy and rewarding!